Frequently Asked Questions

Can I also place my order by telephone?

We regret that telephone orders are not possible. Feel free to get in touch via email and we’ll be happy to help with any questions.

How can I found out more about new products and special offers?

Our current highlights will always be listed on the homepage of our website.

What is the procedure for returns?

In the unlikely event that your items are faulty or damaged we will ensure they are replaced. Please email for further details.

How long does delivery take?

Generally we ship your postcards within 24 hours of receiving your order. However this can sometimes take 2-3 days. Delivery speed will then depend on your country and deliver service selected. For more info please see visit our delivery page:

What should I do if I am having a problem with the website?

Please do not hesitate to contact us on sue@reynardcard.co.uk

I would like to add to my order, how do I do this?

Please do not hesitate to contact us on sue@reynardcard.co.uk When you place an order on our website you will get an order number and an email confirmation, please have this ready to quote when phoning.

How do I order?

As you browse the site simply add items you wish to purchase by clicking "Add to Bag" button, found next to every product on the site. Adding to your bag does not mean you are obliged to buy. When you are finished browsing, click on the "Checkout" button in the top right corner of the website. You can then review your order and if you choose, proceed to pay for the items using our secure checkout process.

How much will delivery cost?

Delivery to the UK is free on orders over £25. Orders below cost £1.24. Orders over £50 are upgraded to free next day delivery. International delivery starts from £3.51. For more delivery information please visit this page. 

Can I send the postcards standard 2nd class?

Within the UK Yes. Outside UK, please check local postage rates.

What do your prices include?

The primary prices on this site are UK pounds sterling (£GBP) and are inclusive of any taxes (such as VAT).

How do I pay?

We accept all major credit and debit cards (as well as PayPal) through our secure transaction process found at the end of our checkout pages.

Can I send my item to a different delivery address or as a gift?

Yes, sending a gift or to another address is easy and free-of-charge! During checkout, you can enter the address for the invoice and a different delivery address for the gift to be sent to.

How do I know it is safe to order from this site?

Reynard Cards are focused on providing a secure and trust worthy service to ensure our customers feel happy making a purchase from our online store.

All personal information that you enter into this site is fully encrypted during transmission so that your details are unreadable if intercepted. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times!

Furthermore, Wesco UK does not retain your credit or debit card details on our systems.

Standard Secure Sockets Layer (SSL) technology is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

- Authentication: This assures your browser that your data is being sent to the correct computer server, and that the server is secure. -Encryption: This encodes the data, so that it cannot be read by anyone other than the secure server. - Data Integrity: This checks the data being transferred to ensure it has not been altered.